Please read this statement carefully before proceeding to access this site, www.ketofokus.com. Your use of this website (“Site” or “Website”) indicates your agreement to abide by the Terms in effect (“Terms”). By using this website, you accept these Terms in full. If you disagree with any part of these Terms, please do not use this website.

Keto Fokus 60-Day Money-Back Guarantee

At Keto Fokus, we are committed to providing exceptional products and services to support your ketogenic lifestyle. Our priority is your satisfaction and success. We understand that sometimes, despite our best efforts, a product may not meet your expectations. To ensure your peace of mind, we offer a 60-day money-back guarantee on all purchases.

How to Request a Refund

Step 1: Contact Customer Support

To initiate a refund request, please reach out to our customer support team within 60 days of your purchase. You can contact us via email through our contact form on the website. Please provide the following information:

• Your full name
• Order number
• Date of purchase
• Reason for the refund request
• Any supporting documentation or evidence (if applicable)

Our customer support team will respond to your request within 2-3 business days with further instructions.

Step 2: Return the Product

If your purchase includes a physical product, you will be required to return the item.

Please ensure that the product is returned in its original packaging and condition. Include your order number and any correspondence with customer support in the return package.

For digital products and online programs, our customer support team will provide instructions on how to proceed, which may include deactivation of access or removal of software.

Step 3: Refund Processing

Once we receive your returned product and verify its condition, or once we have confirmed deactivation of access to digital products, we will process your refund. Please note the following:

• Please contact us using the form available on our website, providing detailed information regarding any dissatisfaction with the product and including photographs of the product(s) you wish to return.
• Refunds will be issued to the original payment method used during the purchase.
• Refund processing may take up to 5-7 business days after we have confirmed receipt of the returned product or deactivation of digital access.
• You will receive a confirmation email once the refund has been processed.

Additional Information

Eligibility for Refunds

To be eligible for a refund, your request must meet the following criteria:

• The refund request must be made within 60 days of the original purchase date.
• Physical products must be returned in their original condition and packaging.
• Digital products must have their access deactivated as instructed by customer support.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Downloaded software products or eBooks that have been accessed or downloaded.
• Consumable products that have been opened or damaged due to misuse, neglect, or improper handling are non-refundable.
• Items purchased through third-party retailers. Please refer to the retailer’s return policy.

Return Shipping Costs

Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please follow the refund process for the original purchase and place a new order for the desired product.

Contact Us

If you have any questions about these terms and conditions, please contact us on this page.

KETO FOKUS LLC
1704 Llano St, NM, 87505, USA